Frequently Asked Questions

Our new app is a web app so it does not appear on Google Play or Apple App Store. This means it's a seamless experience whether you are using it on mobile, tablet or desktop.

It's easy to add it to your phone’s home screen, just like any other app:

It's easy to add our new web app to the home screen on your phone or tablet:

If you have the Doddie Aid app on your phone from last year this can now be deleted. 

Don’t worry it’s super easy to access our new web app,  you can get it here.

Returning users will need to create a new account for Doddie Aid 2025.

Yes! Our brand new app for 2025 can be used on both mobile and a desktop computer. 

When you request a password reset, you'll receive an email with instructions. Click the reset link before entering your new password.

If you haven't received the email, please check:

• You’re using the email address you registered with
• Your spam/junk folder for the reset email

From 26 November 2024 you can sign up for Doddie Aid through the app. 

You’ll be able to log your miles for five weeks for 01 January to 05 February 2025.

Remember you can join at any point during the challenge, it’s never too late!

We aim to get snoods dispatched within 5 days of your registration. 

If you haven’t received your snood within two weeks of signing up please get in touch at info@doddieaid.com

A family account is perfect if you’re planning to log all miles on behalf of a group e.g. a family with kids. Only the account holder can log miles for the group.

A league is designed for groups of people e.g. friends, workplaces, schools and sports teams where everyone is responsible for logging their own miles and allows you to compare your stats with one another, adding an element of competitiveness.

Doddie Aid will run for five weeks from 01 January  to 05 February 2025. Log your final Doddie Aid 2024 miles by 23:59 on Wednesday 05 February.

Doddie Aid-ers take part in a huge range of activities to log their miles - the list is truly endless! 

We’ve simplified the list of activities into broader categories for 2025 - visit the conversion table in the app if you’re looking for help logging your miles.

You can use the ‘other’ category if you feel your activity isn’t quite captured!

Mini Challenges are new for 2025 and designed to help you find new ways to log your Doddie Aid miles.

Join Mini Challenges that interest you and simply complete the activity within the specified timeframe. Once you mark it as complete, you’ll add a new trophy to your cabinet!

JustGiving donation data doesn't connect to the app. But, don't worry donations made on your JustGiving page are still coming to My Name'5 Doddie Foundation for Doddie Aid.

By creating and sharing your JustGiving page it means anyone can sponsor your efforts. 

To prevent accidental inflated entries that significantly affect the scoreboard, we’ve imposed a limit of 150 miles per manual entry. If you’d like to enter more than this, please do so over several submissions.

When redeveloping the app for 2025 this was a key area of focus when deciding what to do next. 

We would need to make significant investment to link the Doddie Aid app to third party platforms and our priority is investing as much money into vital motor neuron disease research as possible.

We’ve introduced some new features in 2025 such as Mini Challenges and the trophy cabinet to keep the app engaging for you. We hope you enjoy these new features just as much as we do!

Get in touch at info@doddieaid.com and one of the team will be in touch soon!